Return Policy

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This policy explains how we handle returns and refunds for our clothing tailoring and repair services. Wholesalertop operates in Washington, DC, United States, at 1512 U St NW, Washington, DC 20009. We provide hemming, zipper replacement, seam repair, custom alterations, and other tailoring and clothing repair services to customers in the Washington, DC area and across the United States.

Services Performed

Tailoring and clothing repair work is performed on your own garments at our Washington, DC location (1512 U St NW, Washington, DC 20009, United States). Our services include alterations such as hemming pants and skirts, adjusting suit jackets, replacing zippers, repairing buttons and seams, and custom fit work. Once work has been completed, we cannot reverse alterations (e.g. hems that have been cut). We encourage you to confirm the requested work and fit before we proceed. This policy applies to all customers in the District of Columbia and the United States who use our tailoring and repair services.

Satisfaction

If you are not satisfied with the result of your alterations or repair, please contact us as soon as possible at our Washington, DC atelier. We will work with you to correct any issue that is due to our workmanship, such as redoing a hem or repair at no extra charge where appropriate. We serve customers from the DMV and the United States and aim to resolve any concerns about our tailoring or clothing repair work fairly.

Refunds

If you cancel before we have started work on your garment, we may refund any deposit or payment you have made, at our discretion. Once tailoring or repair work has been completed at our Washington, DC location, payment is generally non-refundable, except where we agree otherwise or as required by law in the United States or the District of Columbia. Refund requests can be made in person at 1512 U St NW, Washington, DC 20009, United States, or by phone at +12029778488.

Uncollected Garments

Garments left with us at our Washington, DC atelier (1512 U St NW, Washington, DC 20009, United States) must be collected within a reasonable time. We will try to contact you using the details you provided when you dropped off your alteration or repair order. After a stated period, we may dispose of uncollected items in accordance with local law in the District of Columbia, United States. This applies to all clothing left for tailoring or repair at our U Street location.

Geographic Scope

This return policy applies to our clothing tailoring and repair services offered in Washington, DC, United States. Customers from the District of Columbia, Maryland, Virginia, and other U.S. states who use our alteration and repair services are subject to this policy.

Contact

For return or refund requests related to our clothing tailoring and repair services in Washington, DC, United States, contact us at 1512 U St NW, Washington, DC 20009, United States, or +12029778488.